Hard2bit · IT Services
Remote technical support for companies Ticket-based or monthly IT support, with SLA and traceability.
We resolve incidents, support your users and keep your systems up to date so your team can focus on the business. We work remotely and, when needed, we go on-site for installs, configurations or troubleshooting.
- Helpdesk & end-user support
- Monthly or per-ticket model
- On-site visits when needed
- SLA, reporting & traceability
- Secure remote access (MFA + least privilege)
What we do
IT support that frees your business
Our goal is to ensure technology isn’t a bottleneck: we handle incidents, execute changes and support users with an operational approach (priority, traceability, response times and continuous improvement).
Ticket-based support
Ideal for variable needs. We log, prioritize and resolve incidents with traceability and clear communication.
Monthly plan (SLA)
Predictability and continuity: SLAs, reporting, maintenance and proactive management tailored to your context.
Installs & changes
Configurations, deployments, migrations and troubleshooting. Remote-first, on-site when needed.
Secure remote access
Best practices: MFA, least privilege and session controls to reduce remote access risk.
End-user support
Onboarding/offboarding, passwords, email, M365/Google Workspace, devices, printers and connectivity.
Visibility & reporting
Ticket reports, recurring root causes, timings and recommendations to reduce incidents.
Security
Remote support with controls (not “just remote”)
Poorly governed remote access can become an entry point. That’s why we apply secure, controlled access practices: MFA, least privilege, verification and traceability.
Best practices we apply
- • MFA for remote access and administration.
- • Least privilege and separate admin accounts.
- • Traceability: tickets, changes, evidence and communication.
- • Configuration review to avoid misconfig exposure.
CISA notes that lack of MFA for remote access increases exposure to phishing and credential abuse, and highlights risks from insecure remote access and VPN configurations.
Operational approach
- • Prioritization by impact and urgency.
- • Logging and tracking to closure.
- • Prevention: identify recurring causes and reduce ticket volume.
NIST publishes guidance to improve incident detection, response and recovery, reinforcing the importance of processes and operational efficiency.
For process-driven environments, ISO/IEC 20000 focuses on service management (incidents, changes, improvement).
Common use cases
What we solve (day to day)
If your company needs reliable support without expanding headcount, this fits especially well. And if you already have an internal team, we act as second line and reinforcement during peaks.
Users & productivity
- • Email, calendar, Teams/Zoom, M365/Workspace issues.
- • Slow devices, software, licensing, printers, VPN, Wi-Fi.
- • Joiners/leavers/movers (accounts, access, devices).
Infrastructure & operations
- • Installation and configuration of devices, networks and peripherals.
- • LAN troubleshooting, remote access and connectivity.
- • Planned changes: migrations, deployments, expansions.
FAQ
FAQ about remote IT support
Direct answers for typical questions about remote IT support for companies.
What’s included in remote IT support for companies?
It includes helpdesk, remote diagnosis and resolution, end-user support, device configuration, software, accounts, network and cloud services. If needed, we coordinate on-site visits for installs, cabling, hardware or on-site troubleshooting.
Do you offer monthly plans or ticket-based support?
Both. Monthly plans provide predictability (SLA, reporting and maintenance), while ticket-based support fits occasional or variable needs. We help you choose based on size, criticality and volume.
How do you secure remote access and data?
We apply remote access with MFA, least privilege, traceability and security best practices. These measures reduce risk from remote access misuse and insecure configurations.
Do you provide on-site visits when needed?
Yes. While the service is primarily remote, we schedule visits for installations, migrations, expansions, LAN incidents or tasks that require physical presence.
Want your company to focus on the business instead of IT issues?
Tell us your situation (volume, hours, tooling). We’ll propose the right model (monthly or tickets), SLAs and a fast onboarding plan.