Managed security (SOC/MDR) 24/7 with SLAs, playbooks & evidence
Business-driven continuous operations: 24/7 detection, investigation and response with SLAs, playbooks and executive reporting. We reduce noise, prioritize by impact and close the loop: signal → decision → containment → remediation → re-validation. Integrates with Microsoft 365/Defender, SIEM, ticketing and cloud.
Coverage
24/7 with SLA
by criticality & escalation
Execution
Operational playbooks
triage → containment → closure
Evidence
KPIs + traceability
exec reporting & audit
Execution quality
“Security that runs”: operations + governance + auditability. We don’t stop at diagnosis: we close gaps, verify, and produce defensible evidence.
Coverage
8x5 · 16x5 · 24/7
By criticality & SLA
Evidence
Audit-ready
Control → record → review
Execution
Remediation
+ re-validation
What Managed Security (SOC/MDR) includes in practice
- 24/7 SOC/MDR with SLAs: detection, triage, investigation and response.
- Tuning & noise reduction: rules, use cases and scenario coverage.
- Playbooks & escalation: coordination with IT, third parties and incident response.
- Integrations: Microsoft 365/Defender, SIEM, EDR/XDR, cloud and ITSM/ticketing.
- Executive KPIs: MTTA/MTTR, coverage, trends, backlog and residual risk.
- Audit-ready evidence: records, reviews, traceability and reporting.
Our focus is reducing real exposure: we prioritize by impact, execute coordinated response and close the loop with re-validation. This adds credibility for leadership and audit (operational evidence, KPIs and follow-up).
What’s included in this service area
- SOC/MDR 24/7 y operación continua
- Casos de uso, alertas y respuesta (playbooks)
- KPIs, reporting y evidencias para auditoría
- Hardening y mejora continua del posture
How we work (from assessment to evidence)
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Step 1
Onboarding & alcance
Fuentes de logs, casos de uso, criticidad, SLAs y responsabilidades.
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Step 2
Tuning & cobertura
Ajuste de reglas, reducción de ruido y cobertura por escenarios.
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Step 3
Operación MDR
Triages, investigación, contención coordinada y reporting ejecutivo.
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Step 4
Mejora continua
Revisión periódica de KPIs, cobertura y hardening basado en hallazgos.
Deliverables (exec & audit oriented)
Executive reporting
Monthly summary: KPIs (MTTA/MTTR), trends, coverage, top risks and prioritized action plan.
Playbook library
Scenarios and procedures: triage, investigation, containment, escalation and comms.
Actionable backlog
Impact-prioritized recommendations with traceability, owners and follow-up.
Operational evidence
Review logs, incidents, actions and re-validation for internal/external audits.
KPIs that matter (security + business)
We measure what enables management: response speed, coverage, detection quality and exposure reduction.
MTTA / MTTR
Time to acknowledge and resolve. Improved with tuning + playbooks.
Signal/Noise
Fewer false positives, more useful investigation. Controlled ratio.
Coverage
Use cases by sources: M365, endpoints, network, cloud and SIEM.
Typical use cases
Identity compromise (M365/Entra ID)
Sign-in signals, risk, MFA fatigue, tokens. Investigation and containment.
Ransomware / endpoint behavior
Detection, isolation, containment, IR coordination and re-validation.
Business Email Compromise
Suspicious rules, forwarding, OAuth apps. Containment and hardening.
Cloud incidents
Anomalies, permissions, exposure. Prioritization and verifiable remediation.
FAQ
What’s the difference between SOC and MDR? ↓
SOC describes the function. MDR typically includes 24/7 operations, technology + analysts, procedures, SLAs and response (investigation/containment) in addition to monitoring.
Do you integrate Microsoft 365 (Entra ID/Defender)? ↓
Yes. We integrate Microsoft 365/Defender signals, cloud sources and SIEM/EDR, and align alerts to use cases, playbooks and escalation.
How do you reduce noise and false positives? ↓
Scenario-based tuning, rules and thresholds, context enrichment, controlled suppression lists and periodic reviews. We measure signal-to-noise ratio.
What deliverables do I get each month? ↓
Executive reporting (KPIs), incident summaries and actions, trends, prioritized recommendations and operational evidence for audit when applicable.
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Is this service area a fit for your case?
We’ll run a short assessment to define scope, priorities, and a realistic roadmap.