IT outsourcing for companies that need reliability and speed without increasing headcount
Put your IT in the hands of a specialized technical team, with day-to-day operations, ticket-based or monthly support, and expert-managed delivery. You focus on the business; we ensure technology works, is documented, and evolves without friction.
What you gain by outsourcing IT
Control, predictability, and professional operations—without the burden of hiring, turnover, and daily management.
A specialized team—not a single person
Access to real-world enterprise profiles, with backup and continuity.
Fewer interruptions, more focus
Processes, prioritization and fast resolution to keep operations running.
Predictable cost and service
Engagement models that fit: monthly, ticket-based, or hybrid based on needs and criticality.
Continuous improvement
Not just support: maintenance, hardening, documentation and a technical roadmap.
Already have an internal team?
Perfect: we act as specialized reinforcement to cover peaks, reduce backlog, or add expertise in complex areas.
Managed IT outsourcing: a strong alternative to expanding headcount
Outsourcing IT isn’t only about “reducing costs”. In practice, most companies look for stable technical capacity, faster response and operational control—without the complexity of managing scarce profiles, turnover, continuous training and on-call duties. With a managed model, you define priorities, service levels (SLAs) and a clear backlog, and the team executes.
Also, when your business depends on third parties (IT providers, cloud or SaaS), it’s best practice to formalize responsibilities, processes and controls to reduce operational risk and improve service traceability.
Ideal for
Companies without internal IT that need continuity
Growing organizations with too many tickets
Overloaded internal teams (reinforcement & specialization)
Hybrid environments: on-prem + cloud + SaaS
Tech-dependent operations (ERP, CRM, M365, etc.)
Need for real procedures and technical documentation
Checklist for “real” managed IT outsourcing
- ✓ Technical onboarding + inventory and service map
- ✓ Ticket channel + prioritization by criticality
- ✓ SLAs and metrics (times, backlog, recurring issues)
- ✓ Living documentation (procedures and runbooks)
- ✓ Baseline security: hardening, MFA, backups, patching
- ✓ Improvement plan: quick wins + quarterly roadmap
No commitment · Fast response
Need to cover “all” IT?
We can combine this service with remote IT support and, if needed, procurement and lifecycle management for hardware & software.
What’s included in our IT outsourcing
Scope is tailored, but the foundation is the same: technical operations, support for users and systems, and continuous improvement.
End-user & workplace support
Tickets, requests, M365/Google Workspace, peripherals, configuration and best practices.
Systems administration
Windows/Linux, AD/Azure AD, policies, patching, backups, monitoring and capacity.
Network & connectivity
WiFi, switches, firewalls, VPN, segmentation, troubleshooting latency and outages.
Cloud & SaaS
Identity management, MFA, permissions, policies, hardening and posture reviews.
Change management & small evolutions
Planning, maintenance windows, testing and controlled deployments to avoid disruption.
Documentation & traceability
Inventory, diagrams, runbooks and procedures to reduce dependency on individuals.
Governance & reporting (for leadership)
A managed service must be measurable. That’s why we include reporting and regular reviews:
- KPIs: response times, volume, recurring issues and trends
- Prioritization by criticality and business impact
- Improvement backlog (quick wins + roadmap)
- Service review meetings (monthly or bi-weekly)
- Security and continuity recommendations
Security & operational risk
Defining responsibilities and controls with IT providers helps reduce operational risk and improves service traceability.
How do we start?
- 1 Quick environment assessment (services, inventory, access).
- 2 Define scope, SLAs and engagement model (monthly/tickets/hybrid).
- 3 Onboarding + baseline documentation + support channel.
- 4 Operations, reporting and continuous improvement.
Frequently asked questions
Answers to common questions about the service, scope and how we work.
How is IT outsourcing different from ad-hoc support?
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How is IT outsourcing different from ad-hoc support?
▾IT outsourcing is an ongoing service (monthly and/or ticket-based) with processes, SLAs and a team that knows your environment. It’s not only “fixing incidents”—it also includes maintenance, prevention, documentation and continuous improvement.
Do you work with hourly packs, monthly retainers or per ticket?
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Do you work with hourly packs, monthly retainers or per ticket?
▾Yes. We can work with a monthly retainer (continuous management), per ticket (on demand) or a hybrid model. The goal is to fit the service to your ticket volume, criticality and requirements.
Do you include on-site visits?
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Do you include on-site visits?
▾When needed (installations, specific configurations, on-site troubleshooting or infrastructure work), we schedule on-site visits. The default model is remote-first to maximize agility and efficiency.
What type of companies is this for?
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What type of companies is this for?
▾SMBs and growing companies that need reliable IT without expanding headcount, as well as organizations with an internal team that require specialized reinforcement, broader coverage or backlog reduction.
Outsource IT with control, metrics and a team that delivers
Tell us your situation (ticket volume, critical systems, cloud/on-prem) and we’ll propose a realistic model: monthly, ticket-based or hybrid, with SLAs and an improvement plan.
Note: SLAs, coverage and timelines are defined based on criticality, scope and technical context.